FAQs

Couriers contact information:

EU:

In the event that supplied products are damaged en route, Customer Service must be contacted, where possible, without delay. As a result, Grisea Matter, Inc. shall have the option of lodging a complaint with the courier regarding the damage.

  • Spain and Portugal: Please visit www.correos.es and then click on “Chrono Express”
  • Rest of EU (including UK and Switzerland):  Please visit www.tnt.com

US: First, please read in your purchase confirmation e-mail which is your courier. Then visit you courier web site:

You must contact with the courier if you notice visible damage to the goods. Immediately after discovery of the damage and at the latest within 24 hours from receipt of the goods. Other damage to the goods, within 2 days from the date of receipt of the goods.

How do I return/exchange my item?

Easy. Email your order number and request for refund/exchange to clients@griseamatter.com

Do you have a refund policy?

Yes. You can check it here: https://fruitwall.com/refund-policy

How can you opt-out, remove or modify information you have provided to us?

Easy. Please email us with your e-mail data to clients@griseamatter.com and put UNSUSCRIBE in the subject.

Where can I learn more abour your products?

Here: https://fruitwall.com/our-products

Where are the web terms of Use?

Here: https://fruitwall.com/web-terms-of-use

Do you have a privacy policy?

Yes. You can check it here: https://fruitwall.com/privacy-policy